For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.
You can report a non-emergency repair in just a few clicks via the MyAster portal.
Your thoughts, views and experiences play a crucial role in helping us to understand how we are performing, identifying improvements, and helping us to provide a better service for all our customers.
Following a recent review of our Connected Living service, we’ve taken the decision to transfer the service to another provider, Careline365, part of the Appello Group.
Scam phone calls and door callers are unfortunately all too common, and we’re aware how worrying this can be.
Last month we celebrated National Customer Service Week. We joined lots of other organisations across the UK to recognise the importance we place on providing a great service to you, our customers.
We are excited to announce that our latest Customer Annual Report for 2023/24 is now available for you to explore. This year, we made significant strides based on customers’ feedback to ensure the report is as clear, informative and user-friendly as possible.
Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.
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