Build your career by starting your Aster journey
We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.
Who we are and what we do
We operate through three main business areas. Below is information on what the different business areas do and the roles you might find.
Our Customer Services team looks after more than £1 billion worth of land and property owned by us and provides a comprehensive range of housing-related services to more than 75,000 customers.
The team acts as landlord of more than 28,000 homes owned and managed by us and offers a variety of supporting options designed to help elderly and vulnerable customers to continue living their lives independently. Some of the business functions include customer accounts, lettings & neighbourhood management.
Customer Services provide a variety of planned and responsive maintenance services, and continuously assesses the performance of all our stock to ensure it is being used in the most efficient way possible.
The team is also responsible for the management of our garage lettings and Home Improvement Agency services.
Within Customer Services we have administration, surveyors, electricians, carpenters, plumbers and lots more.
Our Development team is responsible for delivering the 9,500 new homes we will build over the next seven years.
The team develops homes in a number of ways including shared ownership, open market sale, and rent.
It also acts as a joint venture partner to major national housebuilders (when we work with house
builders to build more homes).
Within Development you can find roles in sales & marketing, project management and administration.
Our Group Services team is home to all our supporting core business functions, such as Communications, Finance, People, IT, Business Support & Governance.
The Aster Way
We’re on an exciting transformation journey.
Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way.
The Aster Way is not just a set of words. It’s a shared understanding of the way we work – creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home.
Life at Aster
We’re creating a great employee experience; we want the best people to come and work for us – and stay. We're committed to rewarding and celebrating the great contributions our people make, and to building an environment where employees are engaged, valued and excited about what they do.
Working with us comes with lots of benefits and opportunities but what’s it really like to work here? We’ll let our people do the talking.
Rewards & Benefits
The Aster Offer
The Aster Offer is all about providing the best experience we can to colleagues at Aster to enable them to be the best they can be at work. It’s about us really demonstrating The Aster Way to create a fair and inclusive culture. As well as making your experience better, we also know this will support our ambition of improving and modernising our customer services too.
The Aster Offer is structured the following themes:
- My Reward
- My Benefits
- My Recognition
- My Influence
- My Development
- My Giving Back
- My Wellbeing
Our benefits include things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them and their team
- A focus on colleague wellbeing – an employee assistance programme offering counselling and support, access to a virtual GP and physiotherapist, mental health training and a health cash plan for all
- Investing in colleagues’ careers and development through our leader and colleague development frameworks
- Access to a retirement planner to help you estimate the impact of saving more or less into your Aster pension scheme
- A Defined Contribution Pension and associated life assurance
- Volunteering hours available to all colleagues to enable them to give back, as well as a payroll giving scheme allowing you to donate to a charity of your choice via payroll tax free
- A discount platform offering you savings in all areas of your life, from savings on food shopping to pet insurance we’ve got you covered. You can also enjoy a number of free perks on us
- Enhanced leave for when extra time off is needed
- A personalised total reward statement, showing you the total monetary value of your employment
- The opportunity to job shadow other teams and colleagues to learn more about the business
- We take recognition at Aster seriously, we celebrate colleagues who go above and beyond via our dedicated peer-to-peer recognition platform as well as yearly awards
Colleague Voice
Listening to colleague voice is at the heart of The Aster Way, and is one of our most powerful tools in continually improving the experience we offer our customers and colleagues. All colleagues are welcome to get involved in our Transformation Network, which includes specialist groups focusing on everything from sustainability to wellbeing, to help make Aster a great place to work. We regularly ask all colleagues for their feedback on how we’re doing, and involve them in decision making so their experiences and expertise can shape the way we do things.
What do our people say about working here?
Here are some of the comments colleagues shared on our recent colleague survey
“I love the way Aster invest so much time, to ensuring employees are getting a good fair deal, I love the flexibility of working from home, and enjoy my job so much I look forward to each working day! I've already recommended Aster as a place to work to friends”
“Progressive company with great ideas, love flexible working, great cultural environment to be in”
“I joined Aster as an apprentice and have had several different jobs over 6 or so years. In each job I felt supported by leaders and colleagues and have always been encouraged to keep learning. I have even recommended my sister to join Aster and I believe she is enjoying it just as much as me”
“I feel very supported in these difficult and unusual times. My immediate team are caring and supportive and we are growing closer as a team because of it and my manager is doing a great job pre-empting what is needed. Very admirable”
“I feel they are doing a great deal to support us all”
“I feel very lucky to work for such an amazing company”
See what some of our colleagues have to say about working at Aster:
Inclusivity and Diversity
We are committed to creating a fair and inclusive culture by creating an environment where diversity in all its forms is welcomed and celebrated in everything we do. We are committed to knowing our colleagues and customers ensuring we deliver fairness for all.
We are a "Disability Confident Employer” and take part in the Guaranteed Interview Scheme (GIS). This scheme is a commitment to guarantee an interview to any applicant with a disability as defined by the Equality Act 2010 that meets the essential criteria for the job. If you are a disabled applicant wishing to apply under the GIS, please let us know. Also as part of our commitments we will provide a fully inclusive and accessible recruitment process. We are flexible and have experience in adapting both our application and assessments by discussing your individual needs first.
We will check if you need any adjustments during our process but please feel free to contact us to have a confidential chat.
Equality Act 2010How else we support our colleagues
Wellbeing is about people's experience of their quality of life, including their working life. As large parts of our lives are spent at work, Aster has an important role in creating an environment that enables colleagues to maintain a good level of health & wellbeing and achieve their full potential. We want to be a business that supports people to be the best they can be, where they feel safe, valued, and part of a supportive work community.
We want to create an environment which enables everyone to be healthy, motivated and productive and supports everyone to create sustainable healthy habits. The services, information, training and interventions fall under 3 strands of our Aster Offer:
- Emotional wellbeing
- Physical wellbeing
- Financial wellbeing
There is a programme of activities and opportunities for everyone to get involved in. Initiatives will also link to other elements of our Aster offer including My giving back through volunteering and charity fundraising
Foundation
The Aster Foundation social incubator, inc. will be integral in creating and supporting the next wave of social entrepreneurs who will make a difference - part of our drive to develop innovative and sustainable ways to drive change and create a lasting legacy across our communities.
Through the Aster Foundation our colleagues have the opportunity to volunteer in our communities and for causes close to their heart. To find out more visit our Foundation pages.
We're here to help
Any questions?
If you have any questions about the role you are applying for or the recruitment process, please email our Talent & Resourcing team or call us on 01380 735334.
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