Aster Group

Customer news

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Keeping warm and staying safe

January usually brings us both cold snaps, wet weather spells and sometimes a sprinkling of snow. So we wanted to share some simple steps you can take to look after your wellbeing.

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Register your appliance

Did you receive a new appliance as a Christmas present? Perhaps you’re looking to upgrade an appliance in the January sales? Or, you’ve found a second hand bargain online?

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Enabling Employment Week - still time to sign up!

Aster Foundation’s Enabling Employment Week is a free event running from 13-17 January. It is packed with workshops, webinars and personalised sessions designed to empower you to achieve your career aspirations.

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MyAster - need to report a repair?

Did you know you can report a non-emergency repair in just a few clicks via the MyAster portal?

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Home content insurance - why do I need it?

As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents.

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Looking to refresh your finances this New Year?

For many of us, January is a time to reset and for some that includes taking a look at our finances to see whether we can make some savings, ensure we’re receiving the benefits we’re entitled to or implementing a new budget.

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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Do you need to report an emergency repair?

Our contact centre is open Monday – Friday from 8am – 5pm, if you have an emergency repair or issue within your home you need to report outside of these hours then please still call the contact centre on 0333 400 8222 and you’ll be connected with our out of hours service who will be able to help.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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