Aster Group

Contact Us

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During the festive period our contact centre will be closed for a few days; however if you need to reach us in an emergency please call us on 0333 400 8222 as our out of hours service will be able to help.

Festive opening times

You can quickly find help relating to the services and matters that are most important to you.

Rent payments

Pay your rent from the comfort of your own home by following a few simple steps.
For direct debit payments call 0333 400 8222

Login
Repair options

If you need to report a general or emergency repair you can quickly let us know.

Repairs
Neighbourhoods

Contact your local neighbourhood team or request a call back from your neighbourhood officer.

Neighbourhood Team
MyAster

We have an online customer services portal, MyAster, which you can use to access a wide range of services

Sign up

MyAster

Creating your account

We have an online customer services portal, MyAster, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

Create my account
Contact us

General enquiries

Many of our customers find the best way of getting in touch with us is by using MyAster.  You can register for the service here.  However, if you do not have access to our online services, have a general enquiry or perhaps want to let us know about something we’ve done well, you can complete this form.

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Call our contact centre on

0333 400 8222

Monday to Friday - 08:00 to 17:00   

Making a complaint about our service

Even with the best will in the world, sometimes things go wrong.  If they do we’d like to know so we can put matters right and learn from any mistakes. 

If you believe we have failed in our service you can make a complaint here. 

Complaints

Our head office

get directions

All postal correspondence should be sent to our Devizes head office address:

Sarsen Court
Horton Avenue, Cannings Hill
Devizes
Wiltshire
SN10 2AZ

If you wish to meet one of our colleagues in our reception area please call our contact centre on 0333 400 8222 to arrange an appointment for you.

If you need to deliver post or other papers to our offices, please arrange an appointment before your visit for your post to be safely collected on arrival.

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