Managing your homes for the future

Thanks to the feedback you’ve given us, we’ve just produced and published our new asset management strategy. This is designed to help ensure we manage your homes, communal areas and estates most effectively. It will also help us plan well in advance to make sure we are investing in the right homes at the right time.  

We will continue to prioritise key maintenance services and modernise how these are delivered. Working with you, we will also improve how we deliver customer services to a high standard – including developing MyAster and our complaints process to enable you to get in touch in more ways and be satisfied you are being listened to. We will invest even more to provide homes that are safe, sustainable, comfortable and as affordable to run as possible.

You’ve told us that it is important to you that your homes are more energy-efficient, which can help to reduce energy bills, leading to more affordable warmth and comfort. 

Our asset management strategy is built on four aims: 

• Keeping your homes safe and easier to heat and maintain: We will develop new homes, communal areas and estate standards with you and aim to have every home achieve an Energy Performance Certificate (EPC) rating of C or above by 2030. Currently 85% of homes are rated as C or above, and any of our new build homes are built to B or above. We’re committed to driving improvements that will mean you are more satisfied with the safety and maintenance of your home. 

• Giving you a better customer experience: We will improve customer satisfaction with repairs, increase the options available to you to make ‘self-service’ repair requests raised through our MyAster portal, and co-create future services with your input and needs at the core.  

• Working to understand your home: Knowing your home and the area where you live is key to us delivering good homes and services. We will modernise our digital systems, such as how we collect and use information, to help drive a quicker and more responsive repairs and maintenance service and help us make the best decisions as to where to invest.  

• Offering you great value: By 2030 we will have invested £680m in your homes and local areas, and so we will assure good value for money in how and where we make investments. We will consider the release of our poorest performing properties that no longer meet the modern, energy efficient and comfort standards we expect. We will prioritise the housing needs of any customers affected by this and plan in advance with them to support any home move.  

You can read more about our home maintenance, repairs and management plans and how we intend to bring them to life in our latest asset management strategy here.