For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.
Our contact centre is open Monday – Friday from 8am – 5pm, if you have an emergency repair or issue within your home you need to report outside of these hours then please still call the contact centre on 0333 400 8222 and you’ll be connected with our out of hours service who will be able to help.
If you’re planning a trip away or will be away visiting family and friends over Christmas it’s important you take a few quick and simple steps to keep your home as safe as possible.
During the festive period our contact centre will be closed for a few days; however if you need to reach us in an emergency please call us on 0333 400 8222 as our out of hours service will be able to help.
We know when you experience ASB we know it can have a huge impact on your life, which is why we have a dedicated team to help tackle ASB in your community.
We’ve supported #TalkMoneyWeek which took place in November. The week helped to get us talking more about the pennies in our pocket and our thoughts and feelings around money, which is particularly important at this time of year.
Christmas is an exciting and joyous time of year for many but for some it can also bring stress, worry and financial pressure.
We are committed to delivering the best service we can to our customers, this includes if you ever need to make a complaint.
Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.
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