Aster Group

Customer news

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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Enabling Employment Week – 13 – 17 January 2025

Start your 2025 with purpose by joining Aster Foundation’s Enabling Employment Week. This free event, running from 13–17 January, is packed with workshops, webinars, and personalised sessions designed to empower you to achieve your career aspirations.

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Updating our approach to dealing with condensation, damp and mould

We understand condensation, damp and mould can be a concern within homes, particularly at this time of year. In consideration of this, we have recently adapted our approach to responding to your concerns about condensation, damp and mould in your homes.

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National Safeguarding Week: how we can all play our part

Safeguarding is crucial to ensuring the safety and wellbeing of both customers and colleagues, particularly children, older people, and those with disabilities.

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10 reasons to choose contents insurance

Contents insurance can help you to cover the cost of unexpected problems in your home if you have an emergency like a flood or fire.

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A Universal Credit reminder

If you are claiming Tax Credits or Job Seekers Allowance, you may soon get a letter from the Department for Work and Pensions (DWP) telling you to claim Universal Credit.

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Pension credit - could you or someone you know be missing out?

We know that many people are entitled to this extra benefit but who don’t claim it.

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A day in the life of a Neighbourhood Officer - supporting our customers

Our Neighbourhood Officers support thousands of customers throughout the year.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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