Launching our Asset Management Strategy: A vision for sustainable and safe homes
We’ve just launched our Asset Management Strategy for the next three years. This refreshed approach is a cornerstone of our vision that "Everyone has a home," as it’s designed to help us deliver on our commitment to provide safe, secure, and high-quality reliable homes and customer services.
It means we can manage our properties effectively and plan better for the future, by investing in the right homes at the right time. It also acts as a roadmap as to how we’re going to make our homes more energy-efficient, which not only contributes to environmental sustainability but importantly provides our customers with more affordable warmth and comfort.
As part of this strategy, in a small number of cases, we look to release the poorest performing properties. The proceeds are reinvested into developing new and maintaining our existing affordable homes. This strategy ensures that we can continue to provide high-quality, affordable housing to those who need it most.
Goals for 2027
By 2027, we aim to achieve several key goals:
- Increased Customer Satisfaction: We want more of our customers to be highly satisfied with their homes and shared communal areas.
- Safer and More Sustainable Homes: Our homes will be safer, more sustainable, and energy-efficient, continuously improving in standard.
- Enhanced Customer Services: We are committed to delivering improved, easily accessible customer services. We wish for our customers' satisfaction with repairs to improve, and we will work with them to reshape and co-design future repairs and maintenance services.
Our aims
Our strategy is built on four strategic aims:
- Keeping homes safe and easier to heat and maintain: We will publish new communal area and estate investment plans, improve customer satisfaction regarding home safety and maintenance. We are on target to have every one of our customers’ homes receiving an Energy Performance Certificate (EPC) rating of C or above by 2030, and to reach net zero by 2050. We have delivered and exceeded our Social Housing Decarbonisation Funding (SHDF) Wave 2 commitments and will continue to upgrade our homes to be more energy efficient. The SHDF forms part of the government’s commitment to reduce overall UK energy demand by 15% by 2030, as well as supporting the ambition for the UK to move towards greater energy independence.
- Providing a better customer experience: We will enhance customer satisfaction with repairs, increase the use of self-service repair requests through our MyAster portal, and co-design future services with our customers.
- Working to understand homes: We will maintain a property data quality standard; develop automated, efficient and customer friendly systems for repairs and maintenance; and embrace emerging technologies.
- Offering great value: We will develop our asset appraisal processes, strengthen our property portfolio, and increase the in-house skilled Aster property workforce.
Looking Ahead
Our recent stock condition survey provided valuable insights into how all our customers' homes perform and where future investments should be directed. This information, where we reviewed all homes in our portfolio, has been used to update our living business plan and secure £680 million to invest in homes by 2030.
Safety remains our top priority, and we will continue to invest in upgrades to ensure our homes and communal areas are safe. We also recognise the importance of customers feeling safe and being able to hold us accountable for this. Therefore, we will make safety information more transparent and easily accessible.
We are excited about the future and the positive impact our asset management strategy will have on our customers' lives. You can read more about our ambitious plans and how we intend to bring them to life in our latest asset management strategy here.
Together, we are building a future where everyone has a home, and every home is truly sustainable and a place of safety and comfort.
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