Learn more about Aster and the issues we care about from our people.
This week is National Customer Service Week, the Institute of Customer Service’s (ICS) annual initiative that gives an opportunity to reflect on how we serve our customers.
The experiences our customers have in their homes, and their views on our services, play a vital role in how we make decisions. At Aster, customer voice is the true driver of improving what we offer right across the business.
We hosted both the Housing Minister and Care Minister for a VIP visit and tour of Grace House, C&C’s flagship new housing scheme for over-55s in London.
Investing in our homes is essential. It not only forms part of our commitment to provide safe, well-maintained homes for our customers, but it also plays a big part in providing a customer experience that’s future proof.
I’m pleased to be able to share our customer annual report for 2021/22, which includes updates about our work to provide safe, well-maintained homes, and modern reliable customer services.
Diversity and Inclusion (D&I) touches everyone, from our background and life experiences to the things that shape who we are and what we believe in.
For us at Aster, we strongly believe in treating everyone with respect, being an ally and creating a safe space so that we can all be honest about who we are, if we want to.
As a social landlord, we’re always looking for opportunities to celebrate our communities, listen to our customers’ views and promote their lived experiences.
Our customers' thoughts, views and experiences play a crucial role in how we shape our strategy, make improvements, and provide a better service for all our customers.
We provide our customers with safe, affordable homes and we’re committed to doing this in a way that supports our aims to lower our carbon footprint and protect the biodiversity of our communities. But what more could the sector be doing to reduce environmental impact through the design of its services - and how can we achieve this together?