Aster Group

Customer news

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls.

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Surveying your home

We’ve appointed Savills to survey our customers’ homes this year, including yours, to help us better plan for future investment, understand where improvements need to be made and ensure that your home is safe and well maintained.

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Your rent from April 2022

Last month we let you know about the changes to your rent from April and answered some of the questions you had about this.

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Your service charges

From April you might see some changes to the service charges you pay us and earlier this month, you should have received a letter explaining what these changes will be.

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Have you considered home contents insurance?

Contents insurance can help you to cover the cost of unexpected problems in your home if you have an emergency like a flood or fire.

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Meet one of our apprentices

22-year-old Harry Dewland, from Weymouth in Dorset thought his dreams of qualifying to be a plumber were in tatters until our apprenticeship team stepped in.

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Fire safety at home

Stay safe and fire free in your home by making sure you’re using your appliances correctly.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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