Aster Group

Customer news

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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Share your views on housing through new government panel

The government has recently announced plans to create a national resident panel, and they want customers like you to get involved.

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Housing officer celebrated after saving customer's life

A housing service officer has been praised for his quick actions that almost certainly saved a customer’s life.

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Introducing Aster VIP – your chance to volunteer

If you’d like to give something back to your community, volunteering can be a great way to support a project that helps local people.

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Universal Credit – help available to you

We’re all being affected by an increase in the cost of living at the moment, with things like energy and fuel cost rises, rent increases and changes to Universal Credit.

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We’ve raised £20,000 for Dementia UK

Through our charity events and individual fundraising, we’ve raised over £20,000 for our Charity of the Year, Dementia UK.

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Reducing our carbon footprint

We consider our sustainability goals when we make long term decisions, when we invest in your homes and communities and even when we talk to you about the changes you’d like to see in the future.

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Investing in community improvements

We’re continuing to invest tens of millions of pounds in maintaining and repairing your homes and communities.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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