Aster Group

Customer news

tmp-box

Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

find out more
tmp-box

Investing in customers’ homes

As part of our work to continue to invest in our homes, over the last 12 months we’ve continued to refurbish the communal areas of some of our Independent Living Schemes.

find out more
tmp-box

Water Hygiene – checks during the holiday season

If you're going to be away from your home for longer than a week over the summer period, there are some simple checks you can make to ensure your water supply remains safe.

find out more
tmp-box

Low-cost ways to keep your house cool

Follow some of these tips to stay cool in the heat.

find out more
tmp-box

Beware of scammers

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls and texts. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information.

find out more
tmp-box

Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

find out more
tmp-box

Get involved with our Customer & Community Network

We currently have opportunities for customers to join our formal customer groups and influence the services that our customers receive.

find out more
tmp-box

Changes to the Right to Buy Scheme

You may have heard the government announcement (09/06/2022) and proposal to extend the right to buy to people living in properties owned by housing associations.

find out more

Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
tmp-box-2

Search