Aster Group

Customer news

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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Avoid falling victim to loan sharks this Christmas

In the run up to Christmas illegal loan sharks may offer tempting cash loans. Anyone lending money should be authorised by the Financial Conduct Authority.

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Have you got a tumble dryer in your home?

Many people have tumble dryers in their homes, and begin to use them more often during the winter months. Tumble dryer fires can be extremely dangerous, however some simple steps can be taken to reduce this risk.

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Our ESG Report

For the third year running, we have published our ESG Report, showcasing our efforts across the three areas of Environment, Social and Governance.

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Get more from your money: Use our money advice tool

Did you know that we provide a simple and free to use Money Advice Tool to help you make sure you’re getting the most from your money?

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Get more from your money: Use our money advice tool

Did you know that we provide a simple and free to use Money Advice Tool to help you make sure you’re getting the most from your money?

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Contact your energy supplier

If you’re worried about paying your energy bills this winter, speak to your energy provider as soon as possible, so they can provide advice and guidance about how to manage your bills.

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Answer your energy questions

There are various sources of advice available to help you understand the impact of the rising cost of living and energy bills.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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