Aster Group

Customer news

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Enjoying the festive period

For many of us at this time of year our houses are filled with festive decorations, candles and lights. Decorations and additional lighting or candles can quickly become a fire hazard so here’s some top tips to enjoy the festive period in your home while keeping safe.

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We’re a Menopause Friendly Employer

We’re proud to have won the award for the Best Support Group at the Menopause Friendly Employer Awards 2022.

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Aster Group gives Weymouth Foodbank a boost

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Apprentices gifted new set of tools

We’ve partnered with building merchants, Jewson, to support our newest intake of apprentices.

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Move to Universal Credit

We’ve developed a new service to help working-age people who claim benefits find out if they’d be better off moving onto Universal Credit.

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Customer joins national housing panel

A new national customer panel has been set up by the Department for Levelling Up, Housing and Communities, called the Social Housing Quality Resident Panel.

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Surveying your home – an update

In March 2022 we were one of only a small number of housing associations that committed to an ambitious project to survey all our homes and buildings.

We have now surveyed most of our homes and we’ll continue to survey our remaining homes throughout the year.

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Focus on finance - Are you missing out on support for your energy bills?

In the autumn the government introduced the Energy Bills Support Scheme in response to the recent energy price increases. This scheme aims to provide each household in the UK with £400 towards their energy bills.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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