"We will create a fairer and more inclusive culture by creating an environment where diversity in all its forms is welcomed and celebrated in everything we do"
We will make it easy for colleagues and customers to tell us who they are if they want to and what they need, and be clear what we’ll do with the information
In our interactions we will take account of individual needs
We will create an environment where colleagues can be themselves and feel comfortable to bring their whole self to work
We will be respectful of our customers diversity and tailor our services to meet their needs
Leaders will support diversity in all forms within theirteams service.
Customers and colleagues will be able to voice their opinions on things that matter to them
We will create opportunity for all colleagues through our talent management approach
We will support customers to access training and work experience opportunities
We will be flexible in the way we work
We will recruit the best talent based on merit and potential
We will actively address any identified pay gaps for our colleagues
We will provide a safe and healthy environment for everyone
We will support under-represented and minority groups in an inclusive way
And we will consciously ensure inclusivity in everything we do.
Our colleagues’ differences will create diversity of thinking which will foster greater innovation and will reflect our communities
We will use a network of teams to ensure we use everyone’s knowledge and expertise
Volunteering and work experience programmes will create diverse experiences
We will ensure everyone is respected
We will build partnerships where they support inclusivity
And we will attract and retain diverse talent across all levels of the business.