FAQ's

Applying for a role with us? Here are some handy frequently asked questions.

Can I have a virtual interview?

We usually offer virtual interviews for desk-based jobs; however, some jobs will need to be done in person, especially those that include work-based assessments.

How long will the recruitment process take?

We usually advertise our jobs for two weeks, then shortlisting and interviews take place, so it could be four – six weeks from your application to the outcome.

What happens if my pre-employment checks are not completed successfully?

Your conditional offer will be withdrawn.

I have a disability; can you offer alternative interview processes and ways of working?

Yes, please contact recruitment@aster.co.uk and we can organise a process to suit your needs.

Will I get feedback if I’m unsuccessful after interview?

Yes, we provide feedback to all candidates that attend an interview so they can understand what to do differently next time.

If you are not selected for interview though, we can’t offer feedback. We have a large response to our adverts, so do not have the capacity to provide feedback following an application.

We’re sorry to hear that. Please contact Networx direct to help with your account. They will be more than happy to help. You can find their support team here.

Don’t worry, the confirmation email is probably on its way, or it has found its way into your junk folder. Check in there and if you don’t have received anything after 24 hours, pop us an email and we can take a look for you.

Congratulations on getting through to interview! It looks like a technical glitch. Give us a call on XXXX or email us and we will get you booked in for interview.

Great news. You’ll get a call from Lynn or Georgina to talk you through next steps. Get your right to work documents ready - we are going to ask you to send us a copy via email as a first step.

We typically advertise our trade apprenticeships around April time and any other apprenticeship opportunities across the year, so keep an eye on our careers page for any opportunities that take your fancy.

If you have any questions about what our apprenticeship programme looks like, take a look at our Apprenticeship page and hear what our colleagues have to say.

If you want to know more about the process, drop us a line and one of the team will help you out.

Any questions?

If you have any questions about the role you are applying for or the recruitment process, please email our Talent & Resourcing team or call us on 01380 735334.

Email us