Advice hub

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Useful advice and guidance on managing MyAster

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Registration Homepage My Money Repairs

Registration

Do you have to have an email and mobile to register with MyAster? I’ve noticed that you don’t have a 2-point verification log in for security? Is this secure?

Homepage

Will I get a notification when Aster add something to the public documents folder? Can I download my tenancy agreement or other legal documents?

My Money

I am a Universal Credit customer paying monthly, can I get a refund? Can I download or print my account history? Can I pay on anyone’s bank card? How far back do the customer transactions go? Why can’t you populate a Direct Debit form on MyAster

Repairs

Can I cancel a repair? Is there a way to chase an existing repair? What happens if Aster attend my repair and can’t complete it? If I live in a maisonette can I request an external repair on MyAster?