advice hub

Managing your home

Useful advice and guidance on managing your household finances and looking after your home.

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Dealing with unwanted pests

We know how concerning it is to have unwanted pests in or around your home; whether it’s insects or rodents, they can be a health hazard and a nuisance and in some instances, can cause damage.

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How to reduce condensation and mould in your home

Most mould problems are caused by condensation. Condensation happens when moist air in the home comes into contact with a colder surface like a wall or window.

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Be wary of doorstep callers

It can be difficult to tell a rogue trader or distraction burglar from a genuine caller. So it’s worth taking extra time to check that they are who they say they are.

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How to save money on your energy bill

A great way to save money is by checking your energy tariff to make sure you’re on the cheapest deal. If you’ve never switched you could save up to £160 a year!

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Hot water safety and scald prevention

Hot water is responsible for the highest number of fatal and severe scald injuries in the home. The very young and the very old are particularly vulnerable. Find out how prevent these injuries in your home.

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Your repairs handbook

This is your handbook about your repairs service. It tells you what we need to know so we can sort out your repair, what repairs you must do and how to do some of these yourself.

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Heating systems

A guide to your central heating system and helpful energy saving advice.

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Create a customer account

Learn how to access your account information online.

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